The StructD Basic Support subscription is a great way to get private and fast answers to your questions about StructD or Redis like:
While documentation for Redis and StructD are both ever growing, and you can likely find the answer to your problems online; being able to ask a professional can save time. Whether you are a commercial or personal user of StructD or Redis, if you need answers to your questions fast, our Basic Support subscription could be the right answer.
Services provided with our Basic Support subscription:
Our Basic Support subscription is meant to offer an entry-level support package for StructD or Redis users. For you the subscriber, this means that there is a practical limit to the support we can provide, given the price of this package. Generally, this is a time limit of 10 hours on our end, but this mostly means that if you or your organization thinks that you might need more than 10 hours of support in 12 months, or would need after-hours or holiday support, you should consider our Advanced Support subscription or even a >Partner Membership.
If your questions are easy and fast to answer, you will never hit our limit. Bug reports and feature request discussions are not included in these limits, though feature request discussions will be moved to a lower priority channel (where fast response times are less necessary).
If you or your organization needs more support than is offered by our Basic Support subscription, you should consider our Advanced Support subscription or even a Partner Membership. If neither of these suits your needs, you can request a quote for a customized support package.
A Basic Support subscription costs $1000 (US) for one year, billed annually. After signing up, you can pay via credit or debit card online and get (more or less) immediate access to the services you’ve paid for. If you need an invoice, would like to pay via wire transfer, or if you’d just like to speak with a human to compare your options, call 1-925-587-8283 during business hours or send an email to email@example.com and we will take care of you as best we can.